Alexa is the Echo’s wake word to trigger the microphone to respond to a command. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. Otherwise, you're going to have to click on the Alexa icon to ask it things. The unit still responded using the wake word, but my iPad wouldn’t load it. Check that your device isn't muted. "I'm sorry, I didn't quite get that" is a phrase often spoken … Weird, I thought it was just my Show 5 that did this because of where I have it. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. After selecting the device you wish to edit, scroll down in the settings until you see the entry for “Wake Word”. Note: A pop-up window might appear informing you that the wake word change would take a … 2 years ago 3 November 2017. Change the Wake Word on Your Echo Device; Troubleshoot. I’ve tried unplugging and replugging it back in. Reset the Alexa-enabled device to factory defaults. Is Alexa not responding to her wake word? When you’re watching the Super Bowl between the Rams and Patriots on Sunday, your Echo speakers won’t inadvertently respond to the wake word “Alexa” when someone on … Step 1: Open the Amazon Alexa app.. With the Echo Show, the call of “Alexa” (or another wake name) results in a horizontal bar of blue light, at the bottom of the display. Through the process of elimination, the parts that are proving faulty may be narrowed down quite simply. Here’s how: Launch the Alexa app on your iPhone or iPad That is a … Within the settings menu, select the Echo device whose wake word you wish to change. To connect your ecobee device to your Amazon Echo or Dot, follow these steps: Anyone else experiencing this? You can then use all of the available Alexa commands. But it can make mistakes. Press J to jump to the feed. Go to Settings, select the Echo Show as your device, scroll down to Wake Word, make your choice, then hit Save. She's always on—just ask for information, music, news, weather, and more. It keeps thinking “the audio was not intended for this device”. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. I have 2 dots, 1 spot, 2 shows of various generations, a 2nd gen tall echo, and a shorter echo Covered in material. Alexa doesn't understand what you said. If the Echo Show recognizes your questions, it will give a … Amazon Echo smart speakers and displays recognize several other wake words as well—“Amazon,” “Computer,” and “Echo”—and each Echo device can be programmed to recognize a different one. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. When you say your Amazon Echo’s wake word (“Alexa,” “Echo,” or “Amazon”), you will see a blue light race around the brim of the speaker. my first thought is using the wrong wakeup word. It is properly registered on the network and updated; however, it doesn't respond to voice commands. It’s not muted. My tall 2nd gen kept indicating it was loading the wake word, but never did. The issue likely isn't that your Echo is always listening, it's that similar-sounding wake words keep triggering your Echo speaker, like " Lexus." Make sure you have an active internet connection. as far as updating after initial setup, that is … Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. When I change the wake word to anything else (Computer, Alexa or Amazon) it works. These instructions assume the Echo device currently uses the default “Alexa” wake word. Echo & Alexa User Discussions and Support Forums, New Echo Show Doesn't Respond to Wake word, Re: New Echo Show Doesn't Respond to Wake word, Quote from: renegade600 on October 14, 2017, 03:03:08 pm, Quote from: kendoori on October 14, 2017, 03:18:39 pm. All being used throughout the home. Copyright 2018 EchoTalk. Re: New Echo Show Doesn't Respond to Wake word « Reply #1 on: October 14, 2017, 03:03:08 pm » my first thought is using the wrong wakeup word. Alexa is designed around your voice. Alexa is the Echo’s wake word to trigger the microphone to respond to a command. It might be time to assign Alexa a new name. Oh...go to history and see what the device thought you said...or if it says " Audio was not intended for Alexa ". I normally have to call it 2-3 times before it reacts, will change the wake word later and see if that helps, but I do remember it responding better to "Alexa" (which I changed because we have a dot in the same room that everyone is used to saying "Alexa" to). For example: Start a call by saying, “Hey Portal, call [contact name].“ Check the weather by saying, “Alexa, what’s the weather forecast?“ “Hey Portal” is used to access Portal features, such as calling and answering. 9 replies; 1583 views A avoysest 0 replies I have the Sonos One with Alexa and most of the time the "Alexa" command doesn't wake up the player, I have to say Alexa many times like A L E X A , Alexa!! Might be worth checking if it needs a software update - although "Echo" has been around forever. 3) Check the Wake Word option. Step 2: Tap … Change the wake word If you have an Echo and you don't like the name Alexa, or you have someone else in the house with that name, you can choose Amazon or Echo as the wake word. Tap “Done”, then “Save,” and you’ll get a confirmation message that the word has been changed. What device is it? All trademarks and service marks are property of their respective owners. Does he have a neighbor that can help him send it back to Amazon for an exchange? One of Alexa’s myriad of talents is her ability to act as a voice … Note that there is no wake word on the the Fire TV, since it requires you to press a button to trigger the Alexa system and thus has no wake word. Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. “Echo” wake word not working. EchoTalk is an independent discussion forum for Echo & Alexa enthusiasts and is not affiliated with Amazon or its companies. When I change the wake word to anything else (Computer, Alexa or Amazon) it works. Not Responding to Wake Up Command. It keeps thinking “the audio was not intended for this device”. Unfortunately, we are NOT in the same location. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Alexa is triggered by what's called a "wake word." Tap the More icon (three horizontal lines) in the upper left corner. To switch from saying “Alexa” to “computer” to your Echo or Echo Dot, we need to change the Wake Word. “Echo” has worked perfectly fine for me. Press question mark to learn the rest of the keyboard shortcuts. She's also an expertly-tuned speaker that can fill any room with immersive sound. Note: The ecobee and ecobee plus skills will be enabled automatically on your SmartThermostat with voice control and ecobee4 when you activate Alexa through the ecobee app or Web Portal. This happens because the assistant either hears its wake word or hears something it thinks was its wake word, and wakes up. But never with Echo. It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in … Are there any other devices near by? To make the Amazon Echo give you a wake-up sound, head to the Echo app on Android, iOS, or head to its web interface on your computer. Works for me...worst case scenario, reset everything to factory (not just wifi). Incompatible Default Music Service for Alexa. He is a good english language speaker and the device is in the same room. Change the wake word. Alexa won’t connect to other devices. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. One user tweeted that their Echo Show device hadn't been responding to the set wake word since Monday. The Echo Show is a relatively simple device in that it does not contain many components. Alexa only responds to the wake word “Alexa” on Portal. Then go to Settings > Your Echo’s Name > Sounds. Now, simply talk to the Echo Show by asking questions or giving commands . But you can change this "wake word" to Echo, Amazon, or Computer, if you prefer. Change Echo Show's wake word When you want to communicate with your Echo show, just say "Alexa," followed by a command. Once inside the Echo’s settings, select Wake Word and choose one from the pop-up menu. I have gifted an Echo Show to my father in law. as far as updating after initial setup, that is normal. But it can make mistakes. Ran into this problem tonight. Ugh! If you can check it, you'll be able to say "Alexa" to get your query going. 0 Members and 1 Guest are viewing this topic. Enable the ecobee and ecobee plus skills to control your ecobee thermostat with your Amazon Echo and Dot devices. If you can't check the Wake Word option, you don't have hands-free access. Content on EchoTalk may not be reproduced or reprinted in any manner without written authorization. I had him power down and power up the device, and when he says Alexa, it does nothing. If the Echo Show does not turn on after the previous options, it is likely that the motherboard needs to be replaced. 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